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Cancellation Policy

DEPOSIT - A 50% deposit is required at the time of reservation to secure your booking. The remaining balance is due 14 days prior to your service date. If your booking is made within 14 days of the service date, full payment is required upfront. ​ PAYMENT & SURCHARGES - Payments can be made via credit card or direct bank transfer. Credit card payments incur a 2.3% surcharge Prefer to avoid the surcharge? Just let us know and we’ll provide bank transfer details Bookings are not confirmed until payment has been received. ​ CHANGES TO BOOKINGS - If you need to make a change, please contact us as early as possible. We will always do our best to accommodate requests; however, changes requested within 72 hours of your scheduled service may be treated as a cancellation, depending on availability and operational impact. ​ CANCELLATION POLICY Our cancellation policy applies to all services, unless otherwise stated in writing. 14 days or more before the service date: Full refund. Between 14 and 7 days before the service date: 50% refund. Within 7 days of the service date: The booking becomes non-refundable. No-shows are non-refundable. All cancellation timeframes are calculated from the scheduled service start time. ​ TRANSFER CONDITIONS - A transfer means one pick-up point and one drop-off point. If you need multiple stops, or want the vehicle at your disposal, I'll classify it as Private Driver instead and charge accordingly. Every point-to-point transfer gets a 15-minute grace period. Beyond that, I charge the Private Driver hourly rate, in 30-minute increments. ​

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