What does chauffeur-only mean?

This service provides a private driver only. Guests manage their own itinerary and venue choices, with transport provided throughout the day. If you are seeking itinerary planning or venue recommendations, our Bespoke Itinerary & Private Driving service may be more suitable.

How is private driving charged?

Private driving is charged by the hour, with a minimum booking of four hours. The total duration is agreed in advance to ensure the service suits your plans.

What is included in the private driving fee?

The private driving fee includes the exclusive use of the vehicle, a private driver at your disposal for the booked duration, and complimentary bottled water. Any venue costs such as tastings, meals, purchases, or additional experiences are settled directly by guests with the venues on the day.

What happens if we finish earlier than the booked time?

If the service concludes earlier than the agreed booking duration, no refunds apply. The driver has been reserved exclusively for your service for the full booked period.

What if we go over the booked time?

If additional time is required, this can be discussed with the driver on the day. Extensions are subject to availability and are charged in 30-minute increments. Any additional time must be paid directly to the driver at the conclusion of the service.

Does submitting an enquiry mean my booking is confirmed?

No. Submitting an enquiry does not confirm a booking. Reservations are only confirmed once the required deposit has been received. This ensures availability is held exclusively for your service.

What are the payment and deposit requirements?

A 50% deposit is required at the time of reservation to secure your booking. The remaining balance is due 14 days prior to the service date. Bookings made within 14 days of the service date require full payment upfront.

What is the cancellation policy for this service?

14 days or more before the service date: full refund. Between 14 and 7 days before the service date: 50% refund. Within 7 days of the service date: non-refundable. No-shows are non-refundable. All timeframes are calculated from the scheduled service start time.

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Terms & Conditions

These Terms & Conditions apply to all bookings made with Oak Drive Co. By confirming a booking, you agree to the terms outlined below.

Our aim is to keep things fair, transparent, and straightforward — if anything is unclear, please don’t hesitate to ask.

DEPOSIT

A 50% deposit is required at the time of reservation to secure your booking.

The remaining balance is due 14 days prior to your service date.

If your booking is made within 14 days of the service date, full payment is required upfront.

PAYMENT & SURCHARGES

Payments can be made via credit card or direct bank transfer.

Credit card payments incur a 2.3% surcharge
Prefer to avoid the surcharge? Just let us know and we’ll provide bank transfer details

Bookings are not confirmed until payment has been received.

MINIMUM HOURS & EARLY FINISHES

All bookings that are charged by the hour are based on the number of hours reserved in advance.. If your journey finishes earlier than planned, unused time is not refundable, as that time has been exclusively set aside for your group.

ADDITIONAL TIME

If a service runs beyond the originally booked time at the guest’s request or due to changes made on the day, additional time will be charged accordingly.

Extra time is charged in 30-minute increments
Any additional charges are payable at the conclusion of the service, either on the day or by invoice, as advised.
Rates applied will be based on the applicable service booked

CHANGES TO BOOKINGS

If you need to make a change, please contact us as early as possible. We will always do our best to accommodate requests; however, changes requested within 72 hours of your scheduled service may be treated as a cancellation, depending on availability and operational impact.

CANCELLATION POLICY

Our cancellation policy applies to all services, unless otherwise stated in writing.

14 days or more before the service date: Full refund.
Between 14 and 7 days before the service date: 50% refund.
Within 7 days of the service date: The booking becomes non-refundable.
No-shows are non-refundable.

All cancellation timeframes are calculated from the scheduled service start time.

WHAT IS INCLUDED (AND WHAT IS NOT)

Unless clearly stated in the service description or booking confirmation, wine tastings, meals, entry fees, tickets or third-party experiences are not included in the quoted service price. Any inclusions will always be clearly outlined in the description of the service booked or confirmed in writing at the time of the reservation.

PRE-BOOKED & PRE-PAID EXPERIENCES

Oak Drive Co. may assist with itinerary planning, reservations, and coordination of third-party experiences (such as tastings, events, meals, or ticketed activities).

In some instances, certain experiences:

Must be pre-booked, and
Must be pre-paid in advance to secure availability.

When this applies:

Guests will be invoiced separately for the cost of the experience
Full reimbursement/payment must be received before Oak Drive Co. proceeds with securing tickets or reservations

Once purchased:

The terms and conditions of the venue or experience provider apply
Refunds, changes, or cancellations are governed by the venue’s policy, not Oak Drive Co.’s cancellation policy
If a ticket or experience is non-refundable, this condition will apply regardless of Oak Drive Co.’s service cancellation terms

We will always advise guests of the relevant cancellation and refund policy before purchasing any pre-paid experience on their behalf.

AGE REQUIREMENTS

Guests must be 7 years or older for all services.

Due to Western Australia’s child restraint laws, we are unable to transport children under this age.

At least one guest aged 18+ must be present on every booking. If children are travelling, the adult must be their parent or legal guardian.

ALCOHOL & LEGAL ID

The legal drinking age in Australia is 18. Please bring valid photo ID, especially for winery visits.

Alcohol consumption inside the vehicle is not permitted under WA law. Bottles purchased during the day must remain unopened while being transported.

SAFETY & SEATBELTS

For your safety and in accordance with Australian road laws:

Seatbelts must be worn at all times while the vehicle is in motion
Guests must follow the driver’s safety instructions at all times

Failure to comply with safety requirements may result in the service being ended without refund.

CONTACT INFORMATION

Please ensure your contact details are correct when booking. We’ll use your phone number and email to confirm your booking and share important updates — no spam, just the essentials.

PERSONAL BELONGINGS

Guests are responsible for their personal belongings during the service. Oak Drive Co. is not responsible for lost or damaged items.

BEHAVIOUR POLICY

We reserve the right to terminate a service without refund if guests engage in dangerous, unlawful, or seriously disruptive behaviour that compromises safety or the experience of others.

TRAVEL INSURANCE

While not mandatory, we strongly recommend travel insurance, particularly for guests travelling from outside the region.

FLEXIBLE ITINERARIES & THIRD-PARTY VENUES

Country roads, weather, and venues sometimes have other plans.

While we do our best to create smooth, well-paced days, wineries, restaurants, or attractions may change availability or cancel reservations at short notice. As we do not own or operate these venues, Oak Drive Co. is not liable for changes made by third-party suppliers — however, we’ll always offer suitable alternatives where possible.

HEALTH & MOBILITY

Please let us know in advance about any mobility concerns or health considerations so we can help ensure your experience is comfortable and enjoyable.

TRANSFER CONDITIONS

Flight Delays

If your flight is delayed, please contact us as soon as possible. We’ll do our best to accommodate changes; however, additional charges may apply if delays impact other scheduled bookings.

Missed Flights & Travel Delays

While we always aim to deliver timely and reliable airport transfers, accidents, traffic incidents, weather conditions, road closures, or other unforeseen circumstances can occur.

Oak Drive Co. is not responsible for missed flights.

We will always recommend a pick-up time that allows a reasonable buffer before your scheduled departure; however, the final responsibility for flight timing remains with the guest.

EARLY/LATE TRANSFERS

Pick-ups between 6:00pm and 9:00am are available by request only and may incur additional fees. Please check availability ahead of time.

LIMITATION OF LIABILITY

Oak Drive Co. takes reasonable care to provide safe, professional, and reliable services. We are not responsible for delays, disruptions, or changes caused by circumstances beyond our control, including weather, traffic conditions, road incidents, or the actions of third-party suppliers. Nothing in these Terms & Conditions affects your rights under Australian Consumer Law.

UNFORSEEN CIRCUMSTANCES

In the event of unavoidable or extraordinary circumstances (including bushfires, extreme weather, or government restrictions), Oak Drive Co. reserves the right to cancel or reschedule bookings. In such cases, we will act reasonably and work with you to offer a suitable alternative or refund where appropriate.

PRIVACY

We only collect personal information necessary to manage your booking and communicate with you. Your information is never sold or shared with third parties, except where required to deliver your service (for example, confirming reservations). By booking with us, you consent to this use of your information

For more details, see our Privacy Policy

Terms & Conditions

PRIVACY POLICY

TERMS & CONDITIONS