Terms & Conditions
We keep things simple, clear, and fair. Just like your trip with us.
DEPOSIT
Private Driver
50% deposit required at the time of reservation. The remaining balance is due 14 days before your service date. If you book less than 14 days before your service, then full payment is required upfront. If your experience runs longer than expected, no problem, simply settle the balance at the end.
Transfers (Busselton Airport / Perth)
These must be paid in full at the time of booking so we can prepare accordingly and guarantee your spot.
PAYMENT & SURCHARGES
All bookings can be paid via credit card or direct bank transfer. A surcharge applies to credit card payments. Prefer to skip the surcharge? Just let us know — we’re happy to provide bank transfer details.
MINIMUM HOURS & EARLY FINISHES
All bookings are charged based on the number of hours reserved in advance. If your journey finishes earlier than planned, unused time is not refundable, as that time has been exclusively set aside for your group.
CHANGES TO BOOKING
Need to make a change? Get in touch as early as possible. We’ll do our best to accommodate your request, but changes made less than 72 hours before your scheduled booking may be treated as a cancellation, depending on availability and circumstances.
CANCELLATION POLICY
PEAK SEASON (DECEMBER TO APRIL)
Private Driver and Transfers (Busselton Airport/Perth)
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Cancelling within 7 days of pick-up: 100% cancellation fee applies.
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Cancelling 7+ days in advance: Full refund, minus a 3% booking fee if booked online.
LOW/SHOULDER SEASON (MAY TO NOVEMBER)
Private Driver and Transfers (Busselton Airport/Perth)
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Cancelling within 72 hours of pick-up: 100% cancellation fee applies (unless otherwise required under Australian Consumer Law).
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Cancelling 72+ hours in advance: Full refund, minus a 3% booking fee if booked online.
Transfers (Busselton Airport / Perth)
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Cancelling within 7 days of pick-up: 100% cancellation fee applies.
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Cancelling 7+ days in advance: Full refund, minus a 3% booking fee if booked online.
NO-SHOWS
If no one arrives at the agreed pick-up location and we haven't heard from you, the booking is considered a no-show and is non-refundable.
AGE REQUIREMENTS
Guests must be aged 7 or over for all services. Due to Western Australia's child restraint laws, we cannot transport children under this age.
At least one guest aged 18+ must be present on every booking. If children are travelling, the adult must be their parent or legal guardian.
ALCOHOL & LEGAL ID
The legal drinking age in Australia is 18 — bring valid photo ID, especially for winery visits.
Drinking alcohol inside the vehicle is not permitted under WA law. Bottles purchased must remain unopened during transport.
CONTACT INFORMATION
Please ensure your contact details are correct when booking. We'll use your phone number and email to confirm your booking and provide updates. No spam, just the essentials.
PERSONAL BELONGINGS
We’re here to make your day easy, but please note that guests are responsible for their personal belongings during the service.
BEHAVIOUR POLICY
We reserve the right to end the service without refund if guests engage in dangerous, unlawful, or seriously disruptive behaviour that affects the safety or experience of others.
TRAVEL INSURANCE
While not mandatory, we highly recommend travel insurance to cover unforeseen situations, especially if you're travelling from outside the region.
FLEXIBLE ITINERARIES
Mother Nature and country roads sometimes have other plans and so do venues. While we do our best to create smooth, well-paced days, some wineries, restaurants, or attractions may change or cancel reservations at short notice. As we don’t own or manage these venues, we’re not liable for changes they make, but we’ll always offer great alternatives and keep your day on track.
HEALTH & MOBILITY
Let us know about any mobility concerns or health considerations ahead of time so we can help ensure your experience is comfortable and enjoyable.
TRANSFER CONDITIONS
Flight Delays
If your flight is delayed, please contact us as soon as possible. We’ll do our best to adjust, but extra charges may apply if delays affect other scheduled bookings.
Early/Late Transfers
Pick-ups between 6:00pm and 9:00am are available by request only and may incur additional fees. Please reach out ahead of time to confirm availability.
LIMITATIONS OF LIABILITY
While we take all reasonable care to deliver safe, comfortable, and professional services, Oak Drive Co. is not liable for loss, injury, delays, or disruptions caused by factors beyond our control — including weather, traffic conditions, or the actions of third-party providers.
UNFORSEEN CIRCUMSTANCES
In the event of unavoidable or extraordinary circumstances (e.g. bushfires, extreme weather, government restrictions), Oak Drive Co. reserves the right to cancel or reschedule bookings. In such cases, we’ll work with you to find a suitable alternative or offer a refund where appropriate.
PRIVACY
We only collect personal information necessary to manage your booking and communicate with you. Your information is never sold or shared with third parties, except as needed to provide your service (e.g. confirming reservations). By booking with us, you consent to this use of your information.
For more details, see our Privacy Policy