Private Driver | 8 hours

Cancellation Policy

DEPOSIT A 50% deposit is required at the time of reservation to secure your booking. The remaining balance is due 14 days prior to your service date. If your booking is made within 14 days of the service date, full payment is required upfront. ​ PAYMENT & SURCHARGES Payments can be made via credit card or direct bank transfer. Credit card payments incur a 2.3% surcharge Prefer to avoid the surcharge? Just let us know and we’ll provide bank transfer details Bookings are not confirmed until payment has been received. ​ MINIMUM HOURS & EARLY FINISHES All bookings that are charged by the hour are based on the number of hours reserved in advance.. If your journey finishes earlier than planned, unused time is not refundable, as that time has been exclusively set aside for your group. ​ ADDITIONAL TIME If a service runs beyond the originally booked time at the guest’s request or due to changes made on the day, additional time will be charged accordingly. Extra time is charged in 30-minute increments Any additional charges are payable at the conclusion of the service, either on the day or by invoice, as advised. Rates applied will be based on the applicable service booked ​ CHANGES TO BOOKINGS If you need to make a change, please contact us as early as possible. We will always do our best to accommodate requests; however, changes requested within 72 hours of your scheduled service may be treated as a cancellation, depending on availability and operational impact. ​ CANCELLATION POLICY Our cancellation policy applies to all services, unless otherwise stated in writing. 14 days or more before the service date: Full refund. Between 14 and 7 days before the service date: 50% refund. Within 7 days of the service date: The booking becomes non-refundable. No-shows are non-refundable. All cancellation timeframes are calculated from the scheduled service start time. ​ WHAT IS INCLUDED (AND WHAT IS NOT) Unless clearly stated in the service description or booking confirmation, wine tastings, meals, entry fees, tickets or third-party experiences are not included in the quoted service price. Any inclusions will always be clearly outlined in the description of the service booked or confirmed in writing at the time of the reservation.

Contact Details